The American Laundry News Podcast
Laundry Maintenance Checklist

Laundry Maintenance Checklist

November 16, 2020

Listen to a conversation with Dave McAllister, director of services and project management for Girbau North America, about essential laundry equipment tasks to keep your machines processing goods—and doing it well.

Customer Service Training and Technology

Customer Service Training and Technology

October 15, 2020

Guest Dave Balliet, director of customer relations for Hospital Central Services Cooperative (HCSC), offers his insights into enhancing customer service at all levels of a laundry operation.

Laundry Facility Cleaning Check

Laundry Facility Cleaning Check

September 22, 2020

Guest Paul Jewison, vice president of engineering at Healthcare Linen Services Group and general manager at Textile Care Services in Rochester, Minnesota, discusses ways to keep a laundry operation clean.

Laundry Service Contract Essentials

Laundry Service Contract Essentials

August 18, 2020

In this episode, Steven Fellman from the Washington, D.C., law firm GKG Law P.C., shares key elements of laundry and linen services contracts, negotiation tactics and more.

Conflict Resolution in a Laundry Operation

Conflict Resolution in a Laundry Operation

July 21, 2020

Guest Terry Slosson, director of human resources for the Northern Pacific Region of Cintas Corp., discusses methods and strategies to best handle conflict in an operation.

Key Performance Indicators

Key Performance Indicators

June 16, 2020

Bill Brooks, director of customer solutions and business development for commercial laundry equipment manufacturer Alliance Laundry Systems, talks about important KPIs in a laundry/linen service for efficiency and quality.

Proper Laundry Equipment Usage

Proper Laundry Equipment Usage

May 19, 2020

In this episode, Keith Ware, vice president of sales for Lavatec Laundry Technology, talks about ways to ensure laundry machinery is handled properly to get the most life out of the equipment, and your linens.

Laundry Hiring and Training

Laundry Hiring and Training

April 21, 2020

Sylvia Williams, human resources manager for Prudential Overall Supply, a uniform and facility services company headquartered in Irvine, California, joins us to talk about strategies for seeking out employee candidates and training them for long-term growth.

In-house vs. Outsourcing Laundry

In-house vs. Outsourcing Laundry

March 17, 2020

Learn about the challenges and benefits of both processing on site and outsourcing laundry with guest Sam Spence, a senior consultant with TBR Associates, which specializes in consulting services to improve processes, people and company-wide performance.

Educating Laundry Customers

Educating Laundry Customers

February 18, 2020

Listen as guest David Bernstein, president and chief propeller-head of Propeller Solutions Group, a provider of engineering, training and consulting services for the laundry industry, talks about how educating customers can help create a better laundry/linen partnership.

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