November 16, 2020
Listen to a conversation with Dave McAllister, director of services and project management for Girbau North America, about essential laundry equipment tasks to keep your machines processing goods—and doing it well.
October 15, 2020
Guest Dave Balliet, director of customer relations for Hospital Central Services Cooperative (HCSC), offers his insights into enhancing customer service at all levels of a laundry operation.
September 22, 2020
Guest Paul Jewison, vice president of engineering at Healthcare Linen Services Group and general manager at Textile Care Services in Rochester, Minnesota, discusses ways to keep a laundry operation clean.
August 18, 2020
In this episode, Steven Fellman from the Washington, D.C., law firm GKG Law P.C., shares key elements of laundry and linen services contracts, negotiation tactics and more.
July 21, 2020
Guest Terry Slosson, director of human resources for the Northern Pacific Region of Cintas Corp., discusses methods and strategies to best handle conflict in an operation.
June 16, 2020
Bill Brooks, director of customer solutions and business development for commercial laundry equipment manufacturer Alliance Laundry Systems, talks about important KPIs in a laundry/linen service for efficiency and quality.
May 19, 2020
In this episode, Keith Ware, vice president of sales for Lavatec Laundry Technology, talks about ways to ensure laundry machinery is handled properly to get the most life out of the equipment, and your linens.
April 21, 2020
Sylvia Williams, human resources manager for Prudential Overall Supply, a uniform and facility services company headquartered in Irvine, California, joins us to talk about strategies for seeking out employee candidates and training them for long-term growth.
March 17, 2020
Learn about the challenges and benefits of both processing on site and outsourcing laundry with guest Sam Spence, a senior consultant with TBR Associates, which specializes in consulting services to improve processes, people and company-wide performance.
February 18, 2020
Listen as guest David Bernstein, president and chief propeller-head of Propeller Solutions Group, a provider of engineering, training and consulting services for the laundry industry, talks about how educating customers can help create a better laundry/linen partnership.